Neilsen 16mm Spanner / Satin Finish

Return Policy

We want you to be completely satisfied with your purchase from our online store. If for any reason you are not entirely happy with your order, we offer a hassle-free return process within 30 days of receiving the product. Please read the following guidelines carefully to ensure a smooth return experience:

Eligibility Criteria for Returns:

• The item must be unused, in its original packaging, and in the same condition as received.
• Return requests must be initiated within 30 days of the delivery date.
• The buyer is responsible for covering the return shipping cost.

Exclusions:

• We do not take responsibility for minor scratches or superficial damages on the product, and therefore, exchange due to such reasons is not possible.
• If the item arrives in an incomplete condition or damaged, the buyer must report it with photo evidence as soon as possible and do not use the product.
• The buyer can choose to return the product, receive a partial refund, or have the missing parts shipped to them.
• The product is not intended for misuse, and any accidents or injuries resulting from misuse or any other misuse of the product are not our responsibility.

• Example for return exclusion: the product is loud, don not feel safe on it, etc.

Damaged during Shipping: We are not liable for any damages that may occur during shipping. However, we take utmost care in packaging and handling to minimize such incidents.

Estimated Shipping Time: The shipping timeframes provided are for informational purposes only and may vary in certain cases.

Return Process:

1. Contact our customer support team through eBay messaging to initiate the return process. Please provide your order number and the reason for the return.
2. Once your return request is approved, we will provide you with a return shipping address.
3. Pack the item securely and use a reliable shipping method to return it to us.
4. Once we receive the returned item and inspect its condition, we will issue a refund to the original payment method used for the purchase, excluding the initial shipping cost.

Contact Us: If you have any questions or need assistance with your return, please feel free to contact our customer support team.

Buyers outside from the UK please be aware that maybe you need to pay duty and tax in your country after this poduct. It is the buyers responsibility to pay duty and tax at the destination country.